To fully ensure your possessions arrive at their new home in perfect condition and with everything accounted for, some preparation by you is important. You are asked to list all the belongings that are to be moved by Interstate. The list should include everything that you have packed with all boxes, crates and containers, clearly marked with the contents and room in which the items will be placed in at the destination location.
The list need not include items such as furniture (unless antiques), tools, electronics, computers or oversized household goods that will need special care for their packing.
The list you comprise will help determine the total value of the shipment and assist Interstate in determining which pieces need special handling and protection.
High value items such articles as jewelry, coin, stamp and other collections; heirlooms or antiques; precious stones and metals; and valuable artwork should be separated so that special consideration is given to their packing. Mark “FRAGILE” clearly on the Top of the box and do not place on the bottom of a pile of packed boxes. The driver must have a description of high value item boxes’ contents before moving it onto the truck.
Make sure any special instruction markings are clearly visible and understood by the packers and movers. Ask your Interstate Move Coordinator for our “Marking Your Boxes” pamphlet.
Interstate will assist you with all the necessary forms regarding “High-Value Items". The forms should be completed before the move begins and serves as an inventory of your valuables. They also indicate to Interstate which items may require special care and informs you of your responsibilities.
As is standard in the industry, Interstate offers basic cargo protection for your belongings. This coverage is limited to 60 cents per pound per article at no cost to you. However, you may choose to elect Full Replacement Valuation or full value protection, an affordable choice for peace of mind.
The Full Replacement Valuation Protection has a $500 deductible but offers premium coverage at $4.50 per $1,000 of declared value. Important: Vehicles are the only exception to replacement value protection. There is no deductible on this coverage. A claim is placed with your insurance carrier.
Yes, you must declare a value equal to $5 times the weight of your shipment or a minimum value of $20,000, whichever is greater. If your shipment weighs 10,000 pounds, then you must declare a minimum of $50,000 value. If your shipment weighs 2,000 pounds then the minimum declared value allowed is $20,000.
We’ve moved over two million families since 1943 and we want you to understand your options and be confident in your decisions. Whichever plan you are considering, please don't hesitate to ask your Interstate Move Consultant.
A declared value is determined for you entire shipment. You should include the value of these items in the total declared value of your shipment. Your Interstate Sales Consultant will assist you with any uncertainty.
These are items you are going to include in your household goods shipment that are valued at more than $2,000 each or more than $100 per pound for each article. An example would be a figurine, weighing less than one pound, whose value at $600 would be more than $100 times the weight of the item.
Poor packing is the most common cause of breakage during a move. Transporting fragile, delicate items safely involves a lot more than simply stuffing them in boxes. You can rest-assured that Interstate will help you with all your packing needs, starting with trained professionals who have time-proven techniques and methods to show you the correct way to packing your valuables and household items.
We use the right cartons for different items, the right packing materials to cushion and protect the contents, and the right packing methods to assure a safe trip. We even use wooden crates for things like crystal chandeliers, pool table slates and antiques. When you trust your whole move to Interstate, you save time you probably can't spare, save worry you most likely don't need, and save costs you didn't expect.
Interstate cannot accept aerosols because they might leak, or even explode, in transit. Other non-shippable items include caustic drain cleaners and flammables such as gasoline, charcoal starter, paint thinner and bottled gas.
Immediately contact the Interstate Customer Service Department or begin the process conveniently with your computer using our Online Claim Filing. Generally, you have nine months from the date of delivery to file. There are several exceptions so it is best to speak with our Customer Service. Once the claim and ALL supporting documents are received, a claim examiner will be assigned and provide a point of contact for all correspondence. As with any claim, an inspection process may be required—your examiner will contact you regarding scheduling this. If an inspection is required, the process for the settlement may take a bit longer
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