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By the World’s Largest Moving Customer
Interstate has won the 2007 National Defense Transportation Association (NDTA) Quality Award, formerly known as the SDDC Quality Award. This is the fifth consecutive and seventh overall win by Interstate, which is the only van line ever to earn this award. The Quality Award is presented to outstanding organizations throughout the commercial transportation industry that have set exceptional standards and delivered the highest quality of services to the U.S. Department of Defense (DoD). Award recipients each year represent DoD-approved transportation providers for all modes and services, including air freight, delivery services, logistics, ocean ports and personnel travel, as well as household goods transportation. Interstate earned the 2007 Quality Award based on the company’s implementation of industry firsts, including the Partner and Liaison (PAL) Program, Driver & Agent Recognition System (DARS) Program, as well as the E-TRAC System.
Ralph Haire, traffic management officer at Tyndall Air Force Base, Panama City, Florida nominated Interstate for the award. The award was presented by LTG Kenneth Wykle, LTG, USA (ret.) and president of NDTA. Mr. Haire stated, “Our experience at Tyndall Air Force Base has been extremely positive and our customers are very appreciative and impressed with the information and services they receive from Interstate, including the new PAL program.”
“Interstate Van Lines is the only organization to provide these valuable features to our military members and their families, as well as the only van line that surpasses our previous innovations year after year so that we can ensure the delivery of our Top Hat Service to our military customers,” stated John D. Morrissette, president of Interstate Van Lines. “Our company’s PAL, DARs, and E-TRAC Programs are Interstate’s most recent industry-first innovations to demonstrate how we support our valued customers,” replied Morrissette.
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Interstate has won the American Moving and Storage Association’s (AMSA) first-ever “Indy” Award, the Independent Mover of the Year for 2007. It reflects AMSA’s and the industry’s commitment to outstanding performance among independent movers and the industry as a whole. Interstate introduced multiple innovations in customer service (i.e., DARS™ and PAL™) which resulted in its recognition as the top independent mover out of other very well known movers in the country that competed for the award.
According to AMSA president and chief executive officer, Linda Bauer Darr stated, “Each year we find that the bar is raised. The winner of the ‘Indy’ award exemplifies the best of the moving industry and how businesses should perform. Congratulations to Interstate Van Lines for setting the highest in industry standards.”
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Consumers recently ranked Interstate #1 for "Superior Performance" for Moving and Storage services. The ranking came from a prominent Washington Consumer watchdog publication survey of recent customers of the Springifeld-based mover. Interstate was rated in several categories and held the #1 ranking in overall score consistency among 40 of its closest competitors from the area.
Interstate - Where Quality Is A Tradition! Read More... |
