Interstate Earns a 100% Superior Overall Performance Rating from
Washington Area Consumers

Washington Consumers’ Checkbook Magazine Report:
Interstate Continues to Consistently Deliver Exceptional Moving Services since 1943

SPRINGFIELD, VA., – When the Washington Consumers’ Checkbook magazine surveyed over 1,700 moving customers in the Washington metro area from 2000 through 2005 to determine the quality of moving services they experienced, Interstate earned a perfect 100% overall performance rating from consumers.  In the Winter/Spring 2006, Washington Consumers’ Checkbook magazine, a nonprofit consumer products and service watchdog publication dedicated to helping Washington area consumers find the highest quality, reasonably priced service providers, published consumer ratings for over 37 different moving and storage companies. The Washington Metropolitan Area is home to more than 500 moving services companies.

Washington Consumers’ Checkbook magazine featured an article titled “How to Move Your Household” in their 2006 annual edition based on the results of the independent survey which interviewed 108 customers that used the moving services of each company in the last five years.  The survey results show that Interstate was consistently ranked number one or number two out of 37 moving companies in four specific areas. With a 92% rating in all four areas, Interstate came in at number one at starting and completing work properly, letting you know cost early and overall performance, while rating number two for doing work properly. Interstate also received a 100% rating for the percentage of customers rating a firm “adequate” or “superior” for consumer offices.
 
Interstate Worldwide Relocation Services provides residential, corporate, government and military customers with unmatched excellence in moving and storage, full-service relocation, move management and logistics services. “

“As a family-owned and operated business in the DC area for over six decades, this is truly a testimony to the premier level of quality service Interstate strives for every day,” said Arthur E. (Bud) Morrissette, IV, executive vice president and COO of Interstate.  He added, “our employees work hard to exceed the expectations of our customers by providing top quality customer service and industry leading innovations and this survey demonstrates our ability to do just that.”

Interstate is ranked among the top one percentile of quality moving service providers worldwide and is proud of its team of diligent and caring professionals, as well as the acclaim the organization has received through the years. The company is privileged to be one of only 11 companies in the United States to have the FAIM/ISO designation by (International Confederation of International Movers). FAIM/ISO is the highest level of qualification for international relocation firms, which entails highest achievement of quality performance.  Only 1% of qualifying companies doing business internationally accomplish this designation.

Interstate is also the only 6 time (1995, 1997, 2003, 2004, 2005, 2006) winner of the Quality Award for Customer Service from the U.S. Department of Defense’s Surface Deployment and Distribution Command, the world’s largest moving customer. Other recent honors include: the Government Services Administration’s (GSA) highest average Customer Service Index in the transportation sector, the Fairfax County Chamber of Commerce Blue Diamond Award for Quality Service, National Capital Business Ethics Award, as well as numerous other designations. Interstate strives to continue its tradition of providing quality service to its customers worldwide and especially to the family’s right here in the Washington Metropolitan Area. Top Hat Service™ remains the focal point of operational integrity at Interstate.

About Interstate Worldwide Relocation Services:
Established in 1943 and recognized for Top Hat Service, Interstate Worldwide Relocation Services is part of the Interstate family of companies encompassing a worldwide group of relocation management, transportation, and logistics management solutions serving government, corporate, and individual clients. Interstate is a $100+ million dollar enterprise employing more than 300 people, maintaining a fleet of over 300 vehicles, and consisting of over 1,000 global service partners. Interstate distinguishes itself with key industry certifications, including ISO 9001:2000 for all entities and facilities, FAIM-ISO for International business, and numerous prestigious awards including the unprecedented 2006 6th Department of Defense SDDC Quality Award, nine 1st place Fleet Safety awards from the American Moving and Storage Association, the National Capital Business Ethics award, as well as the Blue Diamond Quality First award. Interstate has a long history of community and philanthropic generosity including 16 years supporting the U.S. Marine Corps Reserve’s Toys for Tots program.