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FOR IMMEDIATE RELEASE
July 21, 2003
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CONTACT: Marketing Department
703-569-2121 x351
marketing@invan.com
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(Springfield, VA) Interstate Worldwide Relocation has once again set the standard for innovation and customer service in the military relocation arena. In June of this year Interstate introduced it's Traffic Advisory System to its military customers providing online access to comprehensive shipment information, as well as an electronic messaging system that alerts all parties to key events throughout a relocation. Interstate's system consolidates moving and shipping information into one online resource, so your shipment questions can be answered - anytime, anywhere!
Interstate's Traffic Advisory System is an industry first, and is tailored specifically to meet the needs of Traffic Management Offices (TMOs), service members and their families. TMOs can track all inbound and outbound shipments and view individual shipment details, in real time. Individual service members can view the status of their moves from start to finish, find contact information and obtain links to other move-related services. Finally, there is an opportunity to sign up for e-mail notifications that are sent to ensure that all parties stay informed at every phase of the relocation. Family members can also be signed up, so everyone can stay informed throughout the move.
Interstate Worldwide Relocation is the only carrier to make this service available to the military.
Established in 1943, the Interstate family of companies today comprises a worldwide group of relocation management, transportation and logistic entities that will facilitate more than 20,000 relocations over the next year. Each year Interstate relocates approximately 20,000 families, 11,000 of that being military moves. The United States Department of Defense's Military Management Traffic Command (MTMC) awarded the Quality Award for customer satisfaction to Interstate twice - in 1996 and 1998. For 60 years, the Interstate team has been learning and building on its reputation for providing "Top Hat Service." The experience and attention to details led to Interstate being designated as ISO 9002 certified for all entities and facilities in August 2000, an accomplishment achieved by less than one percent of companies within its industry.
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