Upon initial contact, Interstate will counsel the employee on household goods move policy and the move process.

Services Include:

• Establishing an approximate move date and assisting the employee in identifying any unique situations and valuable items for handling and special protection purposes.
• Arranging to have an approved moving firm conduct an on-site pre-move survey of the property to be moved to determine the approximate weight of the shipment, packing needs, container and storage requirements.
• Secure and convey all written estimates to the employee and client.
• Oversees the scheduling of dates and times for pick-up and delivery and potential need for temporary storage.
• Monitoring service implementation activities and, in coordination with moving firm, perform service inspections.
• Assist with any claim for loss or damage.
• Provide employee with a primary point of contact to resolve any questions or needs should they arise at any time during the move process.